Terms of Use / Privacy & Complaints Policies

Web Site Terms and Conditions of Use



1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.



2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Alliance Grice Insurance Broking Group's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:


  1. modify or copy the materials;

  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  3. attempt to decompile or reverse engineer any software contained on Alliance Grice Insurance Broking Group's web site;

  4. remove any copyright or other proprietary notations from the materials; or

  5. transfer the materials to another person or "mirror" the materials on any other server.


This license shall automatically terminate if you violate any of these restrictions and may be terminated by Alliance Grice Insurance Broking Group at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer

The materials on Alliance Grice Insurance Broking Group's web site are provided "as is". Alliance Grice Insurance Broking Group makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Alliance Grice Insurance Broking Group does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


4. Limitations

In no event shall Alliance Grice Insurance Broking Group or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Alliance Grice Insurance Broking Group's Internet site, even if Alliance Grice Insurance Broking Group or a Alliance Grice Insurance Broking Group authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Revisions and Errata

The materials appearing on Alliance Grice Insurance Broking Group's web site could include technical, typographical, or photographic errors. Alliance Grice Insurance Broking Group does not warrant that any of the materials on its web site are accurate, complete, or current. Alliance Grice Insurance Broking Group may make changes to the materials contained on its web site at any time without notice. Alliance Grice Insurance Broking Group does not, however, make any commitment to update the materials.


6. Links

Alliance Grice Insurance Broking Group has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Alliance Grice Insurance Broking Group of the site. Use of any such linked web site is at the user's own risk.


7. Site Terms of Use Modifications

Alliance Grice Insurance Broking Group may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


8. Governing Law

Any claim relating to Alliance Grice Insurance Broking Group's web site shall be governed by the laws of the State of Christchurch, New Zealand without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy policy


Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.


  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.


We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


Complaints Procedure

Greg Swaney & Associates Limited is a member of Financial Services Complaints Limited (FSCL)
and as part of our membership, and in order to provide the best client service possible, we provide a
fair, transparent and timely resolution of complaints and disputes.

If you are not satisfied with a product or service provided by your broker, please contact your broker
to lodge a complaint with them. They will immediately acknowledge your complaint and will advise
you of the steps being taken to resolve the matter.

If you are unable to contact your broker, or wish to speak with someone else please contact Dave Penfold - dpenfold@pscconnect.co.nz or 09 358 1186 

We will try to resolve your complaint quickly and fairly, however, should we be unable to attend to
your complaint within 24 hours, we will advise you of this and endeavor to resolve the matter within
20 working days of receipt.

If you remain dissatisfied, you have the right to refer your complaint to Financial Services Complaints
Limited (FSCL) for further consideration and/or adjudication.


They can be contacted at:

Financial Services Complaints Limited (FSCL)
Phone: Free call within NZ - 0800 347257
From overseas – +64 4 472 3725
Fax: +64 4 472 3727
Email: info@fscl.org.nz
Website: www.fscl.org.nz

PO Box 5967
Lambton Quay
Wellington 6145


© 2013 by Alliance Grice Insurance Broking Group

                   Greg Swaney & Associates Limited

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