Alliance Grice Insurance Broking Group
Fire & General Insurance Brokers
We are not just any broker
We are your broker.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on PSC Insurance Brokers NZ Limited web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on PSC Insurance Brokers NZ Limited web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by PSC Insurance Brokers NZ Limited at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on PSC Insurance Brokers NZ Limited web site are provided "as is". PSC Insurance Brokers NZ Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PSC Insurance Brokers NZ Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall PSC Insurance Brokers NZ Limited or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on PSC Insurance Brokers NZ Limited Internet site, even if PSC Insurance Brokers NZ Limited or a PSC Insurance Brokers NZ Limited authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on PSC Insurance Brokers NZ Limited web site could include technical, typographical, or photographic errors. PSC Insurance Brokers NZ Limited does not warrant that any of the materials on its web site are accurate, complete, or current. PSC Insurance Brokers NZ Limited may make changes to the materials contained on its web site at any time without notice. PSC Insurance Brokers NZ Limited does not, however, make any commitment to update the materials.
PSC Insurance Brokers NZ Limited has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PSC Insurance Brokers NZ Limited of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to PSC Insurance Brokers NZ Limited web site shall be governed by the laws of the State of Christchurch, New Zealand without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
What personal information we collect
In New Zealand, under the Privacy Act 2020, "personal information" means information about an identifiable individual. We collect certain types of personal information about you, including:
information in relation to the application for, provision and administration of insurance, such as your contact details, date of birth, employment details, health information, details of previous insurances and past insurance claims and criminal records;
financial, billing and invoicing information;
if you visit our website, we will collect personal information that you submit, such as via online forms; and
any other personal information you otherwise provide to us.
If you do not provide us with the information that we need, we or any of our third party service providers may not be able to provide you with products or services.
How we collect your personal information
We may collect personal information in a number of ways, including:
directly from you via our website, telephone, in writing or email; and/or
indirectly from third parties, if necessary. For example, your employer, referees, insurers, premium funders and other third party service providers or publicly from available sources.
You authorise us to contact such third parties for the purposes of providing you with the information or services that you have requested.
Our purposes for using and disclosing your personal information
We use and disclose your personal information for the purposes of providing our services to you and related purposes. Such purposes include:
assessing and managing your insurance application and policy;
managing and processing payments;
communicating with you about our products and services;
conducting market or customer research;
developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our services;
telling you about our other service offerings which we believe may be relevant (if you have requested to receive this);
statutory or regulatory reporting;
internal or external audit; and
any other purpose notified to you at the time your personal information is collected.
Disclosure of your personal information
We will disclose your personal information to:
insurers, reinsurers, other insurance intermediaries, insurance reference bureaus and industry bodies;
assessors appointed by insurers to assess or investigate your claims;
others named on your policy as co-insureds;
service providers engaged to provide services to you in relation to your insurance (such as providing repairs);
third parties who help manage our business and provide our services, including our third party service providers, such as payment system operators, IT suppliers, lawyers, accountants, other advisers and financial institutions;
any other entities notified to you at the time of collection; and
courts, law enforcement, regulators and other government agencies to comply with all applicable laws, regulations and rules
PSC Connect NZ Ltd as our Financial Advice Provider Licence Holder.
Transfer of personal information overseas
We may disclose your personal information to third party service providers and/or insurers who may process your personal information either on our behalf or otherwise for one or more of the above-stated purposes.
We will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights, such as by ensuring disclosures are limited to recipients who are subject to privacy laws which are recognised as providing a comparable level of legal protection as the Privacy Act 2020 or where we can be satisfied that alternative arrangement are in place to protect your privacy rights.
Your obligations when you provide personal information of others
You must not provide us with personal information of any other individual unless you have the express authorisation of that individual to do so. If you do provide us with such information about another individual, before doing so you:
warrant that you have that individual's consent to provide their information to us.
If you have not done this, you must tell us before you provide any third party information.
Your obligations when we provide you with personal information
If we give you, or provide you access to, the personal information of any other person, you must only use it:
for the purposes we have agreed to; and
You must also ensure that your agents, advisers, employees and contractors meet the above requirements.
Accuracy, access and correction of your personal information
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect, use or disclose it. However, we also rely on you to advise us of any changes to your personal information.
Please contact us using our contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date.
You can make a request to access your personal information or to have it corrected by contacting us using the contact details below. If you make an access request, we will provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information. We may charge a fee where permitted by law.
Security of your personal information
We take reasonable steps to protect any personal information that we hold from misuse, interference and loss, and from unauthorised access, alteration and disclosure. However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to ensure you protect your personal information. You should notify us as soon as possible if you become aware of any security breaches. Where required by law, we will notify you of any notifiable privacy breach concerning your personal information.
How to make a complaint
How to contact us
PSC Insurance Brokers NZ Limited is a member of Financial Services Complaints Limited (FSCL)
and as part of our membership, and in order to provide the best client service possible, we provide a
fair, transparent and timely resolution of complaints and disputes.
If you are not satisfied with a product or service provided by your broker, please contact your broker
to lodge a complaint with them. They will immediately acknowledge your complaint and will advise
you of the steps being taken to resolve the matter.
If you are unable to contact your broker, or wish to speak with someone else please contact Dave Penfold - firstname.lastname@example.org or 09 358 1186
We will try to resolve your complaint quickly and fairly, however, should we be unable to attend to
your complaint within 24 hours, we will advise you of this and endeavor to resolve the matter within
20 working days of receipt.
If you remain dissatisfied, you have the right to refer your complaint to Financial Services Complaints
Limited (FSCL) for further consideration and/or adjudication.
They can be contacted at:
Financial Services Complaints Limited (FSCL)
Phone: Free call within NZ - 0800 347257
From overseas – +64 4 472 3725
Fax: +64 4 472 3727
PO Box 5967